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Review 5 stars

Trustpilot Reviews

Current score: 4.7

by Mary Gail Sayers

4 Dec 2024

Installation of batteries for solar power
The people who installed the batteries were very friendly and polite. When they had finished the job they removed all rubbish and left the place clean and tidy,

by Richard

21 Nov 2024

Great polite team who turned up on time…
Great polite team who turned up on time and completed the work tidily and speedily.

by Victor Barley

20 Nov 2024

Efficient and professional
Thank you for a helpful, efficient and professional Team

by Andrew Cole

18 Nov 2024

I have now had my solar panels and…
I have now had my solar panels and batteries for 2 years now.
I had an issue with a faulty lead.
An email was sent a photo call was received and a replacement lead was delivered the very next day.
Now that’s what I call brilliant after sales service
Many thanks Especially to Julie Coene In2gr8ted Solutions.

by Abdul Razzak Cheikhmeri

15 Nov 2024

Highly recommended
Very professional, reliable and efficient with excellent customer service and support. Was provided with an excellent deal of high quality products to suit my budget. Installation was fast and professional. Their staff are polite and friendly and were able to address all my concerns. Highly recommended.

by Mark McGillicuddy

7 Nov 2024

Another happy customer
Very happy with the whole process from start to finish. It was made that much easier for me having seen a friends near identical system successfully operating over a number of months; and the fact that he had undertaken a considerable amount of research and finding alternative quotes for comparable systems which I greatly benefited from.

The whole team delivered what they said they would do on time with no hidden costs or extras. Commissioning was flawless, including the optional EV charger.

All of the GivEnergy welcome pack material and equipment seems well designed and easy to read/use, especially the default out-of-the-box ‘eco’ setting. Large black but low-profile panels with pigeon guards don’t look at all obtrusive.

It’s amazing to see solar generation coming through even on a dullish day. Just in the process of switching over to an intelligent octopus flux energy tariff to make the most of the largely automated system.

I’m no expert, but In2gr8ted‘s approach seems an easy way of getting hold of a state-of-the-art solar panel storage system wrapped up in a single turn-key solution.

by Mark

1 Nov 2024

Great Products, Installation & Service
I am very pleased with my Solar panel and GivEnergy battery solution installed by In2gr8ted Solutions Ltd. I had done a lot of research into Solar and battery solutions and In2gr8ted Solutions from the salesman Mark, who provided me with great advice and information to the timetable provided by the office, to the installers it all went seamlessly. They had the products I wanted and the GivEnergy battery is compatible with the Octopus energy tariff I wanted. The installers Scott and Paul were very professional and the quality of the installation was excellent. All the administration was handled expertly and certificates and guarantees provided promptly. Highly recommend this company for solar and battery installation.

by Sue

3 Oct 2024

I've just had my new PV/battery system installed. I can't comment on its performance yet, but I can't fault In2gr8ted for their customer service. My rep Bruce was helpful explaining things and turned up on time for the survey, much appreciated. Paul and Scott were great installers and I felt confidant that they knew what they were doing even if I didn't.. The technical backup team were also proficient. There were no holdups and everything went very quickly.

by customer

2 Oct 2024

Great after sales service. I have been very happy with my solar PV system installed by In2gr8ted 2 years ago. When the inverter failed recently In2gr8ted liased with Givenergy to ensure that the new inverter was fitted promptly. I added another battery to the system at the same time which was installed by an In2gr8ted engineer. The end result was very tidy and professional.

by Mark

26 Sept 2024

Always a good service. This is the second house I have had solar panels put up by in2gr8ted. Both times they were helpful, knowledgeable, timely and reasonably priced. 2 days in and no electricity taken from the grid.

by Brian Watson

20 Sept 2024

Prompt service, very experienced and helpful installation engineers. I would definitely recommend this company.

by Peter Kirby

28 Aug 2024

Great and quick service! Competitive price. Workmen friendly and accommodating.

by Julie Cairns

22 Aug 2024

Excellent customer service given by Julie the Office Manager! Effectively answered queries regarding my Solar Panels! Friendly and professional to customers!

by Steve Lamb

20 Aug 2024

Emergency call answered, careful and clear help. Resolution to the issue was resolved completed to full satisfaction. Friendly and personal service.

by Tom Adams

18 Aug 2024

100% reliable and friendly service
In2gr8ted Solutions was one of three firms we obtained quotes from for the installation of an N-Phase solar battery. They weren’t the cheapest quote but we’d had friends receive bad service from other, cheaper firms, who didn’t have the 20 year proven track record that this one does. A trouble free installation and consistent after-sales service was important to us. So we took the plunge and , let me tell you, we weren’t disappointed. The two lads, Harry and Brendon, who installed the battery were on time, friendly and clearly knowledgeable about what they were doing. We negotiated the siting of the battery quickly and they were flexible when working round any obstacles (we needed the battery putting in a cubby hole in my study). Once complete, Brendon explained how the N-phase app worked and demonstrated it working, mentioning that there would be some aspects of the app’s performance that would take a few days to settle down.

After five days since installation we can confidently say that everything is working perfectly and it’s kinda exciting to see how the battery is drawing power from the solar panels, connecting with the grid and discharging, all in real-time.

Special mention also goes to Mark, the salesman, who negotiated a fair price, communicated promptly by text, phone and email and didn’t come across as ‘pushy’ - which so many sales people sometimes do. All in all, a top rate service and fully recommended.

by Ian

18 July 2024

Fitted an EV charger, fantastic job, clear communications and excellent team

by Charles Roughley

16 July 2024

Great team and customer support. Make understanding the whole process from start to finish is seamless and leaves you feeling valued as a customer. Thanks guys.

by Eugene Butens

9 Jul 2024

Top service: customer support, installers, assessors.

by Martin Nash

3 Jul 2024

Extremely helpful and no pressure during the sales process to get the solution that I wanted. Quick turn around on dealing with the DNO process and getting an installation date very soon after signing the contract. The installation guys Paul & Scott were very friendly, neat & tidy and did an excellent job all in - couldn't ask for better. There was a slight teething issue with the battery setup, but this was sorted next day without any fuss and the system is operating brilliantly.

by Jacob Nye

17 Jun 2024

Took a little longer than expected, but the work people were friendly and flexible.

by Terry Tippler

14 Jun 2024

We have taken on ownership of an existing solar array with a house purchase but did not receive all the appropriate paperwork from the property seller. We got in touch with Julie from In2gr8ted Solutions and she was able to help us out with all the records we were after. Great record keeping and an efficient service. Thank you!

by Lisa Mitchell

7 Jun 2024

I would highly recommend this company. Paul was excellent, he explained everything we needed to know about about the solar panels. The team who fitted the panels were great and very professional, and cleaned up afterwards. It only took 1 day to install 12 panels. Great job

by Carol

4 Jun 2024

I did a lot of research before going ahead with our solar installation of 21 panels and a battery. I had a few companies out and I found that they were very limited in what they could offer. They tried to steer me towards their usual offerings but I was adamant that I wanted micro inverters and a Giv Energy all in one battery. I researched who was approved by Enphase and who was approved by Giv Energy as well as the usual acreditations. I was worried by some of the old reviews of In2gr8ted Solutions from covid days but Mark reassured me that issues faced then had been resolved. He was patient with me and did multiple quotes for different panels and suggested a few I had not come across before. He wasn't afraid to refer some of my queries to the MD, Paul which was refreshing as I had had other companies sales people just pretending they knew the answers when they didn't.
The company dealt with getting the permissions we needed. I didn't have to do much. Installation was on one of the coldest days of the winter and I felt so sorry for the two fitters. They were lovely guys and did a really neat job. When it turned out that one of the microinverters had a problem, they drove miles to get a replacement immediately. We did have an issue in that I wanted the battery and gateway in my utility room and nobody realised that a plastic waste pipe was hidden in the wall. We did have a slow leak and I only realised on a Saturday evening. I emailed Paul who responded immediately. Things were resolved easily.
I absolutely love our set up. I find myself checking the apps every day to see how much we have generated. It has given me a much better insight into our usage too and now that we have signed up to sell back to the grid I'm looking forward to our next energy bill !

by Angela Setchell

30 Apr 2024

I had solar panels installed in 2016 and batteries installed in 2023. Both were fitted professionally and promptly. Both Paul and Julie at the office were very helpful and any queries were solved quickly. Job well done.

by Steve

27 Apr 2024

The surveyor and installation team were excellent and certainly knew there stuff. The installation, although not the trickiest the team had done, was carried out in good time and very professionally.
The system had a couple of soft wear glitches at first but IN2gr8ted Solutions got these sorted out in good time.
I would highly recommend this company for solar charged battery systems.

by Mousetrap

24 Apr 2024

Great service. Company were easy to communicate with. The price was reasonable and the lads fitting the system were very professional. All up and running in two days with not too much disruption

by Nick

14 Apr 2024

Really impressed. Sales pressure minimal. Lads turned up and got on with it. No issues a month later.

by Mr Adrian Bennett

27 Mar 2024

Excellent customer service No issues, no concerns at time of fitting. However had a couple of little issues with paperwork, BUT the after sales service was fantastic, even for queries a couple of years after fitting, very prompt responses and exactly what I needed after I had originally misplaced my copies.

by Trevor Grose

27 Mar 2024

Excellent service. The two installation engineers turned up on the day promised and within 24 hours the solar panel, inverter and battery storage system was installed, fully functional and operation explained. The weather was terrible. A big thanks for a job well done

by Chris Jones

21 Mar 2024

In a market where clearly there are more salespeople than experts I found In2gr8ted to be a refreshing change. They helped develop a competitively priced project proposal that is delivering on it's projections and their follow up service support has been first class.

by Paul Flux

21 Mar 2024

Had a question on paperwork following solar installation which was over five years ago, no issues, sent over documents requested with minutes

by gareth

19 Mar 2024

Good price, quick turnaround, fitters in and out within a day, very tidy job and all mess cleaned up, genuinely good company.

by Louise Clark

19 Mar 2024

Install was great, no issues. They were happy to answer questions and provide paperwork when requested. Would recommend.

by Tom

19 Mar 2024

We recently had 10 solar panels and a battery installed. Int2gr8ted came out to fit around our loft installation and roof replacement, and had to change some of the plans mid way through to fit in with the design. Nothing was too much trouble and we were really pleased with the service we received. We will definitely use them again if we decide to fit another battery.

by Nigel

18 Mar 2024

Very good service excellent job in very poor weather.

by customer

18 Mar 2024

In2gr8ted solution delivered on their promises. Excellent customer service and flexible payment plan

by CMA

12 Mar 2024

Reliable and efficient. Happy Customer. We have had solar panels and a battery installed recently. The customer service has been excellent. The timing of installation was at our convenience. The overall price was reasonable and compared favourably to other quotes. The installers worked extremely hard and the job was completed quickly and tidily. Follow up has also been good with calls to check that we have been happy with the overall service and installation. Would recommend.

by Consumer

11 Mar 2024

This is definitely NOT a “cowboy” company. I and my wife are old age pensioners and I am severely disabled. The sale rep has not only given us a fair price quote but he has given us priority consideration and sent his best installation team who have carried out excellent work and they were very courteous and patiently demonstrated the complex system to us. The company also allowed us to pay within a couple of weeks. They have shown that there are still reliable and honest tradesmen in this industry…! Only if you know where to look!

by Tim Hatt

1 Mar 2024

In2gr8ted Solutions installed solar panels and batteries in our house 2 years ago. We were so pleased with the installation that we have subsequently recommended them to others who have been equally impressed. Recently we have had some software problems and In2gr8ted Solutions have supported us and liaised with the manufacturers to ensure a speedy solution. Very impressive

by Chris Lord

1 Mar 2024

Installation of solar photovoltaic panel array and storage battery. The preliminary work was impressively… The preliminary work was impressively detailed and thorough and the installation was quick and professional. The equipment installed was of very good quality and the price was very competitive. I highly recommend In2gr8ted Solutions.

by stephen deer

11 Dec 2023

Initial installation was carried out by a South of England contracts team who were messy and really buggered up the installation which caused me distress. Office manager Julie took charge and arranged for a team to travel from Liverpool - Paul & Scott were the team who came South, they started work at 08:30 and completely remedied all the faults and put everything right so much so that the system is now working as originally intended. Can't thank Julie, Paul and Scot enough for their attention to detail and reliving the stress caused by the previous team. recommended yes only with the Liverpool team.

by Mick Whyte

29 Nov 2023

The overall experience was good, had good support from the admin staff in the background. The two guys that fitted the equipment were very approachable and got on with the job with the minimum fuss.

by Alastair Ramage

24 Nov 2023

I first came into contact with the company in 2013 when they installed 16 Enphase solar panels and system on the roof of my house which have been working perfectly since then. the quality of work has been great and back up has alway been provided This week they added a 5Kw battery to the system to allow us to smooth out our operating winter costs with excess energy gained in the summer and other more productive periods . . Again the installation has been made with minimum disruption and the quality of the work is to be admired. Response to queries on operation, size and location has always been instant and positive . Effectively I have had nothing to worry about apart from the fact that there is not much sun in November . However even now I am saving some energy with the envoy app giving a good picture of what is happening at any time the whole system of panels, battery and external supply much much better that the so called smart meter provided and fitted by the energy company . After the first year with the battery I will decide whether to add another one or not I like this system well proven in the USA and the quality is great

by Helena Whitson

20 Nov 2023

My issues with my solar installation have been resolved absolutely to my satisfaction. Julie is a tower of strength who put lots of effort into making things happen and who was a sympathetic listener. Initially the subcontractors seemed not to take the situation seriously but, after a sticky start, In2gr8ted pursued the issues and all has ended well.

by MR PETER DIIMELOW

17 Nov 2023

The operatives were very pleasant and helpful and because the Invertor sent originally was faulty they sent for a replacement which arrived the next day at lunchtime. The operatives came back at 3.00 and replaced the invertor. They connected all the wiring and the system was started. They showed us how to operate the system and cleared up. All in all a very stress free operation and we are very pleased with the result.

by Bruce Richard

13 Nov 2023

This company was helpful with all my questions and worked to get the best solution in terms of maximum number of panels on our roof. I researched 7 companies and took 5 quotes, and while in2gr8ted solutions was not the cheapest, it had the quality panels and battery, competent sales, installation ( Paul & Scott) and aftercare people. Making sure the job was completed competently seemed to be their main objective. Thank you.

by Sophie Franklin

7 Nov 2023

I am extremely pleased with the excellent support I have had from this firm. They have helped me all along getting replies from one of their supliers who would not contact me, or without a response. Int2gr8ted Solutions have been there all along, giving me all the help I needed. The last 2 months have been really busy for them looking after me, and nothing came in the way.

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